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The trust you have placed in the Thomas & Friends Wooden Railway brand is very important to us. We want you to know that we fully understand and share your concerns and are dedicated to safeguarding your children and that trust. Since our recall announcement a few weeks ago, we've focused on three primary objectives:
- Recovering products subject to the recall
- Determining what happened
- Conducting a thorough review of our processes and procedures to prevent it from happening again
We are making progress on all three objectives, and we deeply appreciate your patience and loyalty during this time.
In cooperation with the CPSC, RC2 has issued a voluntary recall on June 13th, 2007, of various Thomas & Friends™ Wooden Railway vehicles and wooden train set components sold at toy stores and various retailers nationwide from January 2005 through June 2007.
The recall involves only the specific wooden vehicles, buildings and other train set components for young children listed in the chart below. RC2 has determined that the surface paints on the recalled products contain lead. Lead is toxic if ingested by young children and can cause adverse health effects.
The front of the packaging has the logo "Thomas & Friends Wooden Railway" on the upper left-hand corner and a manufacturing code may be located on the bottom of the product or inside the battery cover.
Toys listed in the chart below marked with codes containing "WJ" or "AZ" are not included in this recall.
Recalled Product Names
| Red James Engine & Red James' # 5 Coal Tender |
| Red Lights & Sounds James Engine & Red James' #5
Lights & Sounds Coal Tender |
| James with Team Colors Engine & James with Team Colors #5 Coal Tender |
| Red Skarloey Engine |
| Brown & Yellow Old Slow Coach |
| Deluxe Fire Station |
| Red Musical Caboose |
| Red Sodor Line Caboose |
| Red Holiday Caboose |
| Red Fire Brigade Train |
| Red Fire Brigade Truck |
| Red Hook & Ladder Truck & Red Water Tanker Truck |
| Red Baggage Car |
| Smelting Yard |
| Red "Sodor Mail" Car |
| Red Wooden Coal Car |
| Red Coal Car labeled "2006 Day Out with Thomas" on the side |
| Yellow and Green Box Car |
| Yellow "Sodor Cargo Company" |
| Red Stop Sign |
| Yellow Railroad Crossing Sign |
| Ice Cream Factory |
Parents and caregivers are urged to immediately remove the recalled toys from children and start the return process. Customers with U.S. based returns will receive prepaid shipping labels. Customers with Canadian based returns will receive preprinted shipping labels and reimbursement for postage at standard Canadian postal rates. You will then receive a replacement for each recalled item you return. In addition, each household returning one or more items will also receive a free gift. We want to ensure that your child has only the safest products we can offer, and will work to remedy this situation promptly—with your child's safety and your trust in mind.
- Help me determine if my product is included in this recall, or start the return process.
- I'd like to review the recall announcement.
- My child's products are not affected by the recall. Please take me back to the home page.
- I have participated in our recent recall of certain Thomas & Friends wooden train toys, and would like to check the status of my replacement order.
Questions? Contact RC2's Consumer Care Center at (866) 725-4407 toll free.
Retailer recalled items detail
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